How does digitalization affect work and workers?

Since the beginning of the years 2000, most of the information we produce is being stored digitally. This “digital transformation” or “digitalization” has led to significant changes in the way we work, and in what our work life consists of. Those changes have not all been positive. For instance, our (work) life has become very fragmented, straining our cognitive capacities, and negatively affecting our efficacy, efficiency and wellbeing.

My research investigates how digitalization affects employees’ experience of their work and, more specifically, how the use of computerized systems shapes that experience. Some of the questions I am investigating include:

  • How does computer use shape workers’ everyday routines?
  • What meaning do workers ascribe to those of their work tasks that require, or are required by, computer use?
  • How does computer-mediated work influence workers’ professional identity, and vice versa?

I am currently exploring these questions in the context of nursing work in a hospital setting. My research is part of DISA (digitalization and its effects on nurses’ work environment), a project driven by the HTO research group at Uppsala University (see below) and financed by FORTE.

My research group: Health, Technology and Organization (HTO)

I am a member of the Health, Technology and Organization (HTO) research group based at the Department for Information Technology at Uppsala University. You can read more about our current research projects and follow our work on our shared blog.

My research publications

  • Golay, D. (2018). Analyzing Work-related Technology Use from a UX Perspective: The holisticUX Method. In Proceedings of the 10th Nordic Conference on Human-Computer Interaction (pp. 711–715). New York, NY, USA: ACM.